Chimney System Diagnostics and Troubleshooting

At Mountain Man Fireplace and Chimney, we love finding and installing stoves, fireplaces and inserts that we know our customers will love. But if you’re experiencing problems with your heating appliance, we’re here to help with that, too.

We’ve been working with fireplaces, stoves, inserts and chimneys for more than 20 years (from installation to maintenance and repairs), and you’d be hard-pressed to find a problem that we haven’t conquered a hundred times before. If your unit is smoking; if your gas fireplace isn’t lighting; or if your pellet-burning stove isn’t feeding fuel correctly, give us a call — our CSIA– and National Fireplace Institute-certified technicians will troubleshoot whatever problems you’re having and find a solution.

Some Things To Check When You’re Having Issues With Your Unit

Often enough, operational or drafting issues can be the cause of some of the basic problems homeowners experience with their fireplace, stove or insert. If we install a new unit in your home, we’ll show you how to properly and efficiently operate it as soon as it’s ready to use. But our relationships with our customers don’t end after an installation — if you have problems or questions, let us know. We’ll be glad to help you make sure you’re operating the unit properly.

In the meantime, a few things that are worth remembering and checking whenever you’re enjoying a fire:

  • Make sure the damper is opened fully before you light the fire
  • Prime the flue with a lit, rolled-up newspaper — a warmer flue often helps with drafting issues
  • Open a window or door before you light the fire — it can help drafting as well
  • If you have fans going in the house, try turning them off to help drafting
  • If you have a wood-burning unit, make sure to use seasoned cordwood — it will significantly reduce the chance of smoking issues and help your whole system, long-term, by reducing creosote build-up.
  • Make sure to clean ash in wood-burning units — it will help air to circulate and make for a more efficient fire.
  • Wait until the fire has produced a significant bed of coals before you add your bigger logs — these need more sustained heat to burn properly.

This checklist won’t cover every potential contributor to problems, but it’s a good place to start. If you’ve looked through and checked these points and you’re still experiencing smoking, improper drafting or other issues, give us a call — we’d love to help.

Mountain Man Fireplace and Chimney technicians are experts when it comes to diagnostics and troubleshooting — if you’re having problems with your fireplace, stove or insert, let us know! We’ll assess your problem and find a solution. Call us at 303-679-1601, today!


If you’re thinking about a new gas, wood or pellet stove, we are your installation and repair experts, so give us a call today.

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Tue:     8:00 A.M. – 5:00 P.M.
Wed:    8:00 A.M. – 5:00 P.M.
Thu:     8:00 A.M. – 5:00 P.M.
Fri:       8:00 A.M. – 5:00 P.M.
Sat:      8:00 A.M. – 4:00 P.M.

Service Area

Cities Served: Evergreen, Bailey, Conifer, Pine, Golden, Littleton, Indian Hills, Kittredge, Idledale, Morrison, Idaho Springs, Georgetown, Dumont, Central City, Black Hawk, Lakewood, NW Metro, Arvada, Denver, Englewood


Their chimney inspectors are always thorough, efficient, professional and dog-friendly!
~ Cindy Page